We offer the following shipping options: Australia & NZ: - Standard (3-5 Business Days): FREE over $300 | $15 AUD under $300 - Express (1-2 Business Days): $19.95 FLAT FEE International: - Standard (10-14 Business Days): $60 FLAT FEE

-USA (10-14 Business Days): $100 FLAT FEE Orders placed before 1pm AEST will be dispatched the same business day. During busy periods, there may be delays. Deliveries occur between 8am – 6pm, Monday to Friday, and require a signature. If no one is available, a card will be left for collection. For tracking, check your shipping confirmation email or contact us at alex@lesept.com.au. To change or cancel an order, contact us immediately at alex@lesept.com.au. Pre-order items will be shipped as specified on the product page, with no additional postage charges for separate shipments.

To ensure your satisfaction with your Le Sept purchase, we accept returns within 14 days of delivery. Items must be unused, unmarked, and in their original packaging with tags. To initiate a return, contact our customer service team at leseptclub@gmail.com. Refunds will be processed to your original payment method, minus return shipping and any original shipping fees. You will be notified via email once the refund is issued, which may take up to five business days to appear in your account. If you receive a damaged, defective, or incorrect item, notify us within 7 days of receipt for a replacement or return instructions, including shipping costs. For exchanges, return the original item and place a new order. For further assistance, contact our customer service team.

Our bags are ethically and locally handmade by a small collective in Thailand, supporting the local community. They are made from recycled polypropylene (PP) plastic, which is durable, strong, and eco-friendly. PP plastic does not release toxins and has a low carbon footprint. Recycling PP reduces the production of new plastic, minimizing environmental impact. Most PP products are recyclable, contributing to reduced ground pollution, greenhouse gases, and landfill waste.

Le Sept products are handcrafted from the finest materials by skilled artisans. Natural inconsistencies in acrylic or other components are not defects. Store your bag in a cool, dry place inside its dust bag. Clean and polish with a damp cloth; avoid using liquids or chemicals. Handle acrylic items with care to prevent damage. Note: The silver bag range may show slight color wear over time due to its unique and fragile nature.

We love a good sale! Please note that all sale items are final and cannot be exchanged or returned. We cannot make price adjustments on previous orders. During promotional events, shipping times may be extended due to high order volumes. We appreciate your patience. For any questions, contact our team at alex@lesept.com.