Question 1

How does shipping and delivery work?

Accepted Answer

We offer several shipping options:

**Australia & NZ:**
- Standard (3-5 Business Days): FREE over $300 | $15 AUD under $300
- Express (1-2 Business Days): $19.95 FLAT FEE

**International:**
- Standard (10-14 Business Days): $60 FLAT FEE
- USA (10-14 Business Days): $100 FLAT FEE

Orders placed before 1pm AEST are dispatched the same business day. During busy periods, there may be delays. Deliveries occur between 8am – 6pm, Monday to Friday, and require a signature. If no one is available, a card will be left for collection.

For tracking, check your shipping confirmation email or contact us at alex@lesept.com.au.

To change or cancel an order, contact us immediately at alex@lesept.com.au. Pre-order items will be shipped as specified on the product page, with no additional postage charges for separate shipments.

Question 2

How can I return or exchange my Le Sept purchase?

Accepted Answer

We want you to love your Le Sept purchase! If you need to return or exchange an item, you have 14 days from delivery. Ensure the item is unused, unmarked, and in its original packaging with tags. Contact us at leseptclub@gmail.com to start the process. Refunds will be issued to your original payment method, minus return shipping and any original shipping fees, and may take up to five business days to appear. For damaged, defective, or incorrect items, notify us within 7 days for a replacement or return instructions, including shipping costs. For exchanges, return the original item and place a new order. Need help? Reach out to our customer service team.

Question 3

How does Le Sept ensure ethical and sustainable practices?

Accepted Answer

Le Sept bags are ethically and locally handmade by a small collective in Thailand, supporting the local community. They are crafted from recycled polypropylene (PP) plastic, which is durable, strong, and eco-friendly. PP plastic does not release toxins and has a low carbon footprint. Recycling PP reduces the need for new plastic production, minimizing environmental impact. Most PP products are recyclable, helping to reduce ground pollution, greenhouse gases, and landfill waste.

Question 4

What is the best way to care for my Le Sept products?

Accepted Answer

Le Sept products are handcrafted by skilled artisans. Natural inconsistencies in acrylic or other components are not defects. Store your bag in a cool, dry place inside its dust bag. Clean and polish with a damp cloth; avoid using liquids or chemicals. Handle acrylic items with care to prevent damage. Note: The silver bag range may show slight colour wear over time due to its unique and delicate nature.

Question 5

Can I return or exchange sale items?

Accepted Answer

All sale items are final and cannot be returned or exchanged. We also cannot make price adjustments on previous orders. During sales, shipping times may be longer due to high order volumes. Thanks for your patience! Questions? Contact us at alex@lesept.com.